Jitbit ticketing system's privacy statement
Articles 13 and 14 of the EU General Data Protection Regulation
Data Protection Act (1050/2018)
Articles 13 and 14 of the Combined Data Subject Information Document (EU Data Protection Regulation 2016/679)
1. Controller
Seinäjoki University of Applied Sciences
Kampusranta 11, Frami F
FI-60320 Seinäjoki, Finland
+358 20 124 3000
seamk(at)seamk.fi
2. Controller’s representative
Asmo Myllyaho, Head of Property and Information Management, Seinäjoki University of Applied Sciences
tel. +358 40 830 4262
asmo.myllyaho(at)seamk.fi
2a. Official responsible for the personal data file
Janne Parkkali, System analyst, Information Management
tel. +358 401865096
janne.parkkali(at)seamk.fi
2b. Contact persons in matters relating to the data file
Janne Parkkali, System analyst, Information Management
tel. +358 401865096
janne.parkkali(at)seamk.fi
Veli-Matti Mäkelä, Seinäjoki University of Applied Sciences
tel. +358 40 8303990
veli-matti.makela(at)seamk.fi
2c. Contact details of the Data Protection Officer
Jarmo Jaskari, Data Protection Officer, Seinäjoki University of Applied Sciences
tel. +358 40 868 0680
jarmo.jaskari(at)seamk.fi
3. Name of the data file
Jitbit Manager ticketing system.
4. Purpose of processing personal data/data file use
The personal data are used to provide support services.
5. Purpose of maintaining the data file
The data in the register are processed on the basis of a legal obligation, an important public interest under the law (Article 9(2)(g)) and a legitimate interest of the controller or a third party.
The data subject’s own consent when creating the tag.
5a. Data content of the file
- person’s first name
- last name
- phone number
- e-mail address
- user ID
- title
- office/unit/group ID
- fault descriptions
- chat history associated with the ticket
5b. Information systems using the data file
Jitbit
6. Regular sources of data
Data are retrieved from Active Directory user database and from Jelppari helpdesk mailbox. Data received from the data subject during a phone call.
7. Regular disclosure of data
No data are disclosed to third parties.
8. Transfer of data outside the EU or the EEA
No data are transferred to non-EU or EEA countries.
9. Principles of data file protection
A. Manual material
–
B. Computer-processed data
The personal data file is not public. Specific access rights to the system are required to process the data.